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Slimaco Who it’s for For e-commerce and D2C brands

Customer service answers by the current policy, even at peak season

Slimaco gives your customer service team knowledge about products, returns, complaints and delivery in one place, with the source. Agents draft replies and track complaint deadlines, and every week they show what customers ask about most and why they return products.

online stores, brands and producers selling online, often also to retail chains and wholesalers

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“Where is my parcel?” for the two-hundredth time this week.

Sound familiar?

  • Customer service answers the same questions about delivery, returns and product ingredients by hand, in several channels at once.
  • The returns and complaints policy changed last month, and half the team still answers by the old rules.
  • Before the season you need to onboard new people to customer service, and the experienced ones have no time for it.
  • Nobody knows which products cause the most questions and returns, because that data is scattered across mailboxes and spreadsheets.

What Slimaco takes over

  • Draft answers to recurring questions based on the current terms, delivery rules and product sheets. An employee checks and sends.
  • For a complaint, an agent checks the submission is complete, calculates the deadline by the procedure and drafts the reply.
  • A new person in customer service asks Slimaco what to do and gets an answer with the source. Onboarding for the season takes days, not weeks.
  • A weekly summary: most frequent questions, reasons for returns and complaints, products that cause problems.

To start: draft answers in customer service. We measure first response time and the number of tickets per person.

Across the company

Slimaco also helps in your other departments

Companies often lose the most time outside their core process: in sales, customer service and invoicing.

tickets and complaintsCustomer serviceDeadlines follow the current procedure, not someone’s memory.See →deadlines by the current versionComplaints by procedureThe procedure changed last quarter. The agent already knows.See →months to work independentlyOnboarding new hiresThe new hire asks the system, not a senior colleague.See →one page instead of fiveReports for managementYou start the day with what needs your decision.See →

AI agents

Stores and brands usually start with these agents

Agents follow your company’s rules, in the apps you already use. Where it matters, they wait for a person to approve.

On demand · from the mailbox

Answers to recurring questions

  1. An employee asks Slimaco to answer a customer’s email
  2. Slimaco looks for the answer in approved company knowledge
  3. Prepares a draft with its source
  4. Approval: The employee sends the reply after checking it
ResultNew people answer like experienced ones because they use the same knowledge.
AppsGmail
Scheduled · every hour · complaints inbox

Complaints by the current procedure

  1. Identifies new tickets and checks whether they are complete
  2. Calculates the handling deadline based on the complaints procedure and the customer’s contract
  3. Creates a ticket in HubSpot and prepares a reply to the customer
  4. Approval: A customer service employee approves the reply before it is sent
ResultDeadlines are calculated by the procedure version in force, not by an employee’s memory.
AppsOutlookHubSpot
Scheduled · every Monday at 8:00 am

Weekly complaints report

  1. Pulls open complaints from HubSpot
  2. Flags cases at risk of missing the deadline
  3. Prepares a summary for shift managers
  4. Approval: The first send waits for your approval
ResultManagers start the week with a list of cases that need action.
AppsHubSpotOutlook
See all automations

Works in the apps you already use

GmailOutlookSlackMicrosoft TeamsGoogle DriveNotion over 1,000 integrations

See also

Similar situations in other companies

Story · 70-100 people“The new hire”See →IndustryManufacturersThe machines have spare capacity. The quote is waiting on one desk.See →IndustryB2B distribution and wholesaleA salesperson sells for two hours a day. The rest of the time goes on checking stock and prices.See →

FAQ

Frequently asked questions

More answers in the knowledge base.

Does Slimaco replace the chatbot on our store?
No. Slimaco is not a chat for customers. It is a back office for your team: it knows your policies, products and procedures, drafts replies and keeps complaints on track. An employee sends the reply to the customer.
Will Slimaco connect to our store platform?
It depends on the platform. Some apps connect through the integration layer, which covers over 1,000 apps. Ask us about your platform and we will check it during the demo.
How quickly can a new person answer customers?
A new person asks Slimaco about policies, products and procedures and gets an answer with the source, so they work independently much sooner. The first assistant usually runs in week one.
For what size of store?
Best for companies where several people or more handle customer service. You create accounts for the whole team with unlimited users.
Where do we start?
With draft answers to the most frequent customer questions. We measure first response time and the number of tickets per person.

Start for free

Try Slimaco on your own emails, documents and processes

In a week you’ll know whether Slimaco works in your company. You connect mailboxes and documents, describe your first task and check the result on your own data.

  • No card and no commitment
  • An account with unlimited users for 7 days, with a pool of 5,000 AI credits
  • Activation within one business day
  • Help with the initial setup

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