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ENPL
Slimaco Who it’s for For IT and helpdesk

Last year’s fix shows up on the new ticket, not in someone’s memory

Slimaco brings together closed tickets, client documentation and the team’s know-how. On a new ticket it suggests a reply based on similar cases, and it prepares client summaries on a schedule.

IT firms, integrators, support teams, managed service providers

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Every customer has their own environment. Only one person on the team knows it.

Sound familiar?

  • You have solved the same problem three times. The solution is in a closed ticket from a year ago that nobody can find.
  • Knowledge of the customer’s configuration is in one engineer’s head. When they’re on holiday, tickets stall.
  • First line passes on cases it could close itself.
  • The monthly SLA report for a customer is a day of collecting data by hand.

What Slimaco takes over

  • For a new ticket, an agent looks for similar resolved cases and the customer’s documentation and suggests an answer.
  • Solutions from closed tickets go into company knowledge after approval, with permissions for each customer separately.
  • SLA reports and customer summaries prepared on a schedule.
  • A new engineer has access to the history and specifics of every customer from the first week.

To start: suggested answers to tickets. We measure resolution time and the share of cases closed at first line.

Across the company

Slimaco also helps in your other departments

Companies often lose the most time outside their core process: in sales, customer service and invoicing.

a reply the same dayQuote requests and proposalsA customer who waits three days for a quote asks your competitors in the meantime.See →months to work independentlyOnboarding new hiresThe new hire asks the system, not a senior colleague.See →one page instead of fiveReports for managementYou start the day with what needs your decision.See →control instead of private accountsPeople already use ChatGPTAI is already in the company. The question is whether it is under control.See →

AI agents

IT teams usually start with these agents

Agents follow your company’s rules, in the apps you already use. Where it matters, they wait for a person to approve.

On demand · from the mailbox

Answers to recurring questions

  1. An employee asks Slimaco to answer a customer’s email
  2. Slimaco looks for the answer in approved company knowledge
  3. Prepares a draft with its source
  4. Approval: The employee sends the reply after checking it
ResultNew people answer like experienced ones because they use the same knowledge.
AppsGmail
Scheduled · daily at 8:00 am

Morning order status

  1. Collects task statuses from Jira and Asana
  2. Adds deadline changes reported by suppliers by email
  3. Sends managers a short summary with a list of risks
  4. Control: The summary goes only to the team
ResultEveryone knows what’s delayed before someone calls to ask.
AppsJiraAsanaOutlook
On demand · after a meeting

Meeting agreements as tasks

  1. Reads the meeting note or summary
  2. Extracts agreements, owners and deadlines
  3. Creates tasks in Asana and sends a summary to participants
  4. Approval: The organizer approves the task list
ResultAgreements don’t stay in notes; they become tasks with an owner.
AppsAsanaMicrosoft Teams
See all automations

Works in the apps you already use

JiraSlackMicrosoft TeamsOutlookGmailNotion over 1,000 integrations

See also

Similar situations in other companies

Story · 100-150 people“I don’t need to know who knows”See →RoleIT and securityI know who has access to what and what the assistant did.See →RoleCustomer serviceDeadlines follow the current procedure, not someone’s memory.See →

FAQ

Frequently asked questions

More answers in the knowledge base.

Does Slimaco replace our ticketing system?
No. Tickets stay in your system. Slimaco uses their history and client documentation to suggest replies and prepare summaries.
Will the team for one client see another client’s data?
No. Permissions work at document level, so you can share knowledge about each client only with the people who serve it.
Do fixes from closed tickets go into knowledge automatically?
They go to review. They enter company knowledge after the person responsible for the area or client approves them.
Which tools does Slimaco work with?
Our examples use Jira, Slack and Teams. Connections run through an integration layer that covers over 1,000 apps. See the integrations list.
Where do we start?
With suggested replies to tickets. We measure resolution time and the share of cases closed at first line.

Start for free

Try Slimaco on your own emails, documents and processes

In a week you’ll know whether Slimaco works in your company. You connect mailboxes and documents, describe your first task and check the result on your own data.

  • No card and no commitment
  • An account with unlimited users for 7 days, with a pool of 5,000 AI credits
  • Activation within one business day
  • Help with the initial setup

Request a trial account

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