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Slimaco Who it’s for For customer service

Everyone in service answers like your best employee

Slimaco answers the team’s questions based on current procedures, contracts and earlier agreements. Agents calculate complaint deadlines, draft replies and track cases at risk of missing the deadline.

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Deadlines follow the current procedure, not someone’s memory.

Sound familiar?

  • A new person spends weeks asking more experienced colleagues how to answer a customer.
  • The complaint deadline depends on the customer’s contract, and the procedure changed last quarter. Not everyone knows.
  • The same customer questions come back every day, and the answers differ depending on who replies.
  • The manager learns about cases at risk of missing the deadline when the customer is already calling.

What Slimaco takes over

  • An employee asks for a reply to a customer email, and Slimaco drafts it from approved company knowledge, with the source.
  • An agent recognizes new tickets, checks they are complete and calculates the deadline from the procedure and the customer’s contract.
  • A procedure change approved today applies from tomorrow in the assistant’s answers and in agents’ work.
  • Every Monday, managers get a list of open complaints and cases at risk of missing the deadline.

To start: complaints or recurring customer questions. We measure first response time and the number of questions that reach the most experienced people.

AI agents

Customer service usually starts with these agents

Agents follow your company’s rules, in the apps you already use. Where it matters, they wait for a person to approve.

Scheduled · every hour · complaints inbox

Complaints by the current procedure

  1. Identifies new tickets and checks whether they are complete
  2. Calculates the handling deadline based on the complaints procedure and the customer’s contract
  3. Creates a ticket in HubSpot and prepares a reply to the customer
  4. Approval: A customer service employee approves the reply before it is sent
ResultDeadlines are calculated by the procedure version in force, not by an employee’s memory.
AppsOutlookHubSpot
Scheduled · every Monday at 8:00 am

Weekly complaints report

  1. Pulls open complaints from HubSpot
  2. Flags cases at risk of missing the deadline
  3. Prepares a summary for shift managers
  4. Approval: The first send waits for your approval
ResultManagers start the week with a list of cases that need action.
AppsHubSpotOutlook
On demand · from the mailbox

Answers to recurring questions

  1. An employee asks Slimaco to answer a customer’s email
  2. Slimaco looks for the answer in approved company knowledge
  3. Prepares a draft with its source
  4. Approval: The employee sends the reply after checking it
ResultNew people answer like experienced ones because they use the same knowledge.
AppsGmail
See all automations

Works in the apps you already use

OutlookGmailHubSpotMicrosoft TeamsSlack over 1,000 integrations

See also

Similar situations in other companies

Story · 70-100 people“The new hire”See →IndustryB2B distribution and wholesaleA salesperson sells for two hours a day. The rest of the time goes on checking stock and prices.See →IndustryB2B services and field serviceHow you fixed that machine two years ago, only one technician knows.See →

FAQ

Frequently asked questions

More answers in the knowledge base.

Does Slimaco reply to customers directly?
No. Slimaco drafts the reply, and the service employee reviews and sends it.
How does Slimaco know our procedures?
You add procedures, templates and contracts to company knowledge, and knowledge mining captures new agreements from everyday work. The area owner approves changes before they apply.
How does an employee know the answer is right?
Every answer shows its source, for example a section of the procedure or a contract annex. The employee sees what it is based on before sending it.
Does Slimaco work with our ticketing system?
Our examples use HubSpot. Other systems connect through the integration layer. Check the integrations list or ask us about your system.
How long does it take to get started?
The first assistant usually runs in week one. The complaints agent needs a written procedure and a connected complaints mailbox.

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Try Slimaco on your own emails, documents and processes

In a week you’ll know whether Slimaco works in your company. You connect mailboxes and documents, describe your first task and check the result on your own data.

  • No card and no commitment
  • An account with unlimited users for 7 days, with a pool of 5,000 AI credits
  • Activation within one business day
  • Help with the initial setup

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