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ENPL
Slimaco Who it’s for For B2B services and field service

Orders, agreements and technician know-how in one place

Slimaco brings together manuals, order history and customer agreements. Agents prepare the morning order status, turn meeting agreements into tasks and help answer recurring customer questions.

service and installation companies, agencies, consultancies and project firms

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How you fixed that machine two years ago, only one technician knows.

Sound familiar?

  • Know-how about equipment, installations and unusual cases sits in the heads of a few experienced technicians.
  • Every morning the coordinator checks several places to see which orders are late and what they are waiting for.
  • Agreements from customer meetings get lost in notes, and later nobody knows what you promised.
  • Every proposal is written from scratch, even though you did a similar project last year.

What Slimaco takes over

  • Manuals, service sheets and order history in one place. A junior technician asks Slimaco, not a senior colleague.
  • Every morning an agent collects order statuses and supplier date changes and sends managers a list of risks.
  • Meeting agreements turned into tasks with an owner and a deadline.
  • An agent finds similar projects, their estimates and agreements and prepares a draft proposal.

To start: a service knowledge base and the morning order status. We measure the number of questions to the most experienced technicians and the reaction time to delays.

Across the company

Slimaco also helps in your other departments

Companies often lose the most time outside their core process: in sales, customer service and invoicing.

tickets and complaintsCustomer serviceDeadlines follow the current procedure, not someone’s memory.See →a reply the same dayQuote requests and proposalsA customer who waits three days for a quote asks your competitors in the meantime.See →one holiday stops the workKnowledge in a few headsI don’t need to know who knows. It is enough that the company knows.See →one page instead of fiveReports for managementYou start the day with what needs your decision.See →

AI agents

Service companies usually start with these agents

Agents follow your company’s rules, in the apps you already use. Where it matters, they wait for a person to approve.

Scheduled · daily at 8:00 am

Morning order status

  1. Collects task statuses from Jira and Asana
  2. Adds deadline changes reported by suppliers by email
  3. Sends managers a short summary with a list of risks
  4. Control: The summary goes only to the team
ResultEveryone knows what’s delayed before someone calls to ask.
AppsJiraAsanaOutlook
On demand · after a meeting

Meeting agreements as tasks

  1. Reads the meeting note or summary
  2. Extracts agreements, owners and deadlines
  3. Creates tasks in Asana and sends a summary to participants
  4. Approval: The organizer approves the task list
ResultAgreements don’t stay in notes; they become tasks with an owner.
AppsAsanaMicrosoft Teams
On demand · from the mailbox

Answers to recurring questions

  1. An employee asks Slimaco to answer a customer’s email
  2. Slimaco looks for the answer in approved company knowledge
  3. Prepares a draft with its source
  4. Approval: The employee sends the reply after checking it
ResultNew people answer like experienced ones because they use the same knowledge.
AppsGmail
See all automations

Works in the apps you already use

OutlookGmailMicrosoft TeamsJiraAsanaTrelloHubSpot over 1,000 integrations

See also

Similar situations in other companies

Story · 100-150 people“I don’t need to know who knows”See →IndustryManufacturersThe machines have spare capacity. The quote is waiting on one desk.See →

FAQ

Frequently asked questions

More answers in the knowledge base.

Does Slimaco replace our order management system?
No. Orders stay in the systems you use. Slimaco collects statuses from them, combines them with emails and company knowledge and prepares summaries.
Where will Slimaco get the technicians’ know-how?
From the manuals, service sheets and documentation you add, and from everyday communication, where knowledge mining captures agreements. An experienced technician approves what goes into company knowledge.
Will a customer get a reply without an employee?
No. Slimaco drafts a reply with the source, and an employee reviews and sends it.
Which task tools does Slimaco work with?
Our examples use Jira, Asana and Trello. Connections run through an integration layer that covers over 1,000 apps.
Where do we start?
With the know-how people most often ask the most experienced technicians about, and with the morning order status.

Start for free

Try Slimaco on your own emails, documents and processes

In a week you’ll know whether Slimaco works in your company. You connect mailboxes and documents, describe your first task and check the result on your own data.

  • No card and no commitment
  • An account with unlimited users for 7 days, with a pool of 5,000 AI credits
  • Activation within one business day
  • Help with the initial setup

Request a trial account

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