Every stage of growth hurts in a different place
Pick your company size to see what usually stops working and what Slimaco changes. Or go to your industry.
“The owner is part of the operating system”
What it looks likeIn companies of this size, procedures are often missing not because of a mess. For years, many things simply worked because the owner or a few key people remembered how to do them.
What follows from itAs long as you’re available, it works great. But as the company grows, more and more of your day goes to answering questions the company theoretically already knows the answer to.
Imagine going away for two weeks and, for the first time, really not taking the company with you. The team can ask how you handled a similar complaint, why a customer got different terms or what to do in an unusual situation. And they get an answer based on your company’s knowledge.
The owner stops being the company’s best search engine.
In Slimaco: Slimaco answers the team based on company knowledge and shows the source, and knowledge mining collects the agreements that today only you remember.
When you’re on holiday, an agent sends you one message every day at 8:00 am: the matters that really need your decision. For the rest, the team gets answers from Slimaco.
How many questions in a typical week still come to you only because you remember the answer?
Let’s talk about your company“Kowalski goes skiing”
What it looks likeAt this company size, a few people usually build up enormous context. They know not only what we do, but also why, what came before and what the exceptions are.
What follows from itThe problem appears when one of them is away for a longer time. The documents stay, but the context often leaves with the person.
Imagine no longer having to worry whether Kowalski comes back from skiing in one piece. Of course you want him back. But even if his holiday runs two weeks longer, someone else can take over and reach the knowledge, earlier agreements and the context of his decisions.
We don’t duplicate people. We duplicate access to knowledge.
In Slimaco: Knowledge mining captures experts’ agreements and decisions from emails and conversations, and Slimaco makes them available to the team together with the context.
While Kowalski is on holiday, an agent collects the status of his cases from email and CRM every morning and sends his stand-in a summary together with the history of agreements.
Do you have two or three people today whose month-long absence would be a real problem?
Let’s talk about your company“The new hire”
What it looks likeAt 80–100 people the problem often isn’t a lack of knowledge. The knowledge exists. A new person just doesn’t know yet where to look for it or whom to ask.
What follows from itIn the first weeks they learn not only the job but also the map of the organization: take this to Anna, that to Peter, and that document is somewhere on the drive.
Imagine a new salesperson who can ask on day one: how do we price an unusual project? Show me similar projects. What do we never promise a customer? Why did we make an exception last time? And they get an answer with its source.
A new hire doesn’t have to learn who knows what first. They can start learning the company right away.
In Slimaco: The onboarding assistant guides new people through procedures, and Slimaco answers questions with sources.
When HR adds a new person, an agent builds their first-week plan according to procedures, schedules introductory meetings and prepares a welcome email for HR approval.
How long does it take for a new person to become truly independent at your company, and how much of other people’s time does it cost?
Let’s talk about your company“I don’t need to know who knows”
What it looks likeAt around 150 people it’s hard even to know who should know the answer. The company has the knowledge, but finding it requires knowing the organization.
What follows from itAn employee first looks for a document. Then for a person. That person sends them to someone else. And in the end it turns out the answer had been on the drive for two years.
Imagine an employee simply asking the company: have we done a similar project before? What were the problems? Who was involved? What did we agree? And getting an answer with sources.
You don’t need to know who knows. The company simply remembers.
In Slimaco: Slimaco searches by meaning across documents, email and conversations, not by file name, and shows where the answer comes from.
When a salesperson asks for a quote similar to an earlier project, the agent finds that project, its agreements and pricing on its own, and then prepares a draft.
What does an employee do today when they need information but don’t know where it is?
Let’s talk about your company“Every department has its own truth”
What it looks likeAt this scale, knowledge is no longer just an access problem. A second problem appears: which answer is the right one?
What follows from itSales sends a quote without knowing the customer has been waiting two weeks for service. Operations work on a different version of the procedure than sales, and the most recent one is called final_v7_corrected.
Imagine that whether sales, operations or customer service asks, the answer is based on the same source in force. And when knowledge changes, the company doesn’t have to hope everyone read the right email.
One organization should have one body of knowledge in force.
In Slimaco: Knowledge has versions and an owner. An approved change immediately reaches the answers of sales, operations and customer service.
Before a salesperson sends a quote, an agent checks the customer’s open helpdesk tickets and adds them to the summary. When the owner approves a new version of a procedure, departments get a short summary of the change.
How does an employee know today that the document they found is really current?
Let’s talk about your company“AI is already in the company”
What it looks likeAt 200–300 people, AI usually doesn’t need to be introduced anymore. It’s already in the company, just that everyone uses it their own way.
What follows from itOne person has a great prompt for quotes, another taught AI to analyze contracts, a third built their own assistant. People become more productive, but the organization doesn’t necessarily get smarter.
Imagine the best ways of using AI no longer being employees’ private tricks. A sales assistant, the way a quote is prepared or a document is analyzed become part of the organization and can be developed together.
AI stops knowing the user. It starts knowing the organization.
In Slimaco: Assistants with roles and skills replace private prompts, and those who prefer ChatGPT, Claude or Copilot will soon connect them to company knowledge via MCP. The best ways of working become a shared company standard.
The best way to prepare a quote becomes a skill of the sales assistant, and an agent applies it to every new inquiry, with the salesperson’s approval.
Do you know today what employees actually use AI for, and which of those ways of working are really good?
Let’s talk about your company“AI knows, but should it?”
What it looks likeWith several hundred users, the question is no longer just: what can AI do? A more important one appears: who can ask about what, and what can AI do with the answer?
What follows from itAn assistant with access to everything is convenient in a demo. In a real organization it becomes a problem.
Imagine 300 people using AI, each seeing exactly as much knowledge as they should. A salesperson sees the quote and customer history, HR sees employee data, management sees management information. And if AI is to do something outside the system, the organization decides when human consent is needed.
AI should respect the company’s structure, not bypass it.
In Slimaco: Permissions at role and document level, personal data masking and human approval for important actions.
The sales agent works only on knowledge the sales department can access, and every message to a customer waits for the salesperson’s approval.
If you gave 300 people access to company AI tomorrow, what would your IT or compliance team worry about most?
Let’s talk about your company“Not 50 AI projects, one foundation”
What it looks likeIn a large organization the problem is often not a lack of AI initiatives. There are too many. Sales does its own thing, HR tests another tool, operations automate yet another process.
What follows from itEach project may make sense on its own. But after a dozen such rollouts, another layer of silos appears: different integrations, different rules, different knowledge and different models.
Imagine that instead of building fifty independent solutions, the organization has one foundation of knowledge and rules. On it, it launches further assistants, skills and agents for different departments and processes.
Not another AI project, but a foundation for the next AI projects.
In Slimaco: One platform with knowledge, permissions and models, on which departments launch assistants, skills and agents without building everything from scratch.
The management reporting agent uses the same knowledge, integrations and rules as the sales and customer service agents, so the next process doesn’t require building everything from scratch.
How many independent AI initiatives run in your organization today, and how many of them use shared knowledge and rules?
Let’s talk about your companyWho it’s for
Everyone in the company gets something different
Employee
“I ask the system instead of looking for the person who knows.”
- An answer with its source in seconds, without searching folders and mailboxes
- The assistant prepares drafts of emails, quotes and summaries in the company’s style
- New people become independent faster because they can ask the system
- Web research in the same place, without a separate AI account
Team lead
“My knowledge works even when I’m not there.”
- Fewer repeated questions from the team
- You assign recurring tasks, and Slimaco creates an agent that runs them on a schedule
- You approve new knowledge captured from day-to-day communication
- One person’s holiday or departure doesn’t stop the work
Management
“We grow without hiring proportionally.”
- Know-how stays in the company when a key employee leaves
- One controlled AI standard instead of private accounts
- Predictable subscription cost for the whole organization
- An organizational memory that becomes a competitive advantage every month
- Discovery AI shows where AI will deliver the biggest return before you invest
IT and security
“I know who has access to what and what the assistant did.”
- Document-level roles and permissions
- Personal data masking before sending to the model
- Integrations under permission and action-approval control
- Knowledge and backups in the EU, a clear data path to models
- SSO, dedicated tenant and your own AI models in the Enterprise plan
Industries
Find your industry
Pick your industry to see typical problems and what Slimaco takes over. This is usually where we start.
Manufacturing
manufacturing plants and contract manufacturersThe machines have spare capacity. The quote is waiting on one desk.
Sound familiar?
- A request for quotation waits several days because only two or three people can price it quickly. Meanwhile the customer asks your competitors.
- How you made a similar part three years ago is known only to an experienced process engineer. And he retires in a few years.
- A customer from defence, rail or automotive sends an audit questionnaire, and the quality team spends a week collecting answers from ten folders.
- The shop floor works to a different version of the procedure than the one that goes to the audit.
What Slimaco takes over
- An agent reads the request and the specification, finds similar parts quoted before and prepares a draft quote. The engineer corrects it instead of starting from scratch.
- Process knowledge (welding instructions, process sheets, project history) in one place. A junior engineer asks the system, not a senior.
- A draft answer to the audit questionnaire with links to certificates and procedures, for the quality manager to approve.
- One valid version of each procedure. A change approved today applies from tomorrow in answers and in agents.
To start: quoting requests for quotation. We measure the time from request to sent quote and the number of requests an engineer handles per week.
B2B wholesale and distribution
wholesalers, distributors, sales agenciesA salesperson sells for two hours a day. The rest of the time goes on checking stock and prices.
Sound familiar?
- Every inquiry means checking stock, the price list, this customer’s discounts and delivery terms. In five places.
- The customer’s discount was agreed by a salesperson who has since left. Nobody knows why it is what it is.
- A salesperson sends an offer to a customer who has been waiting two weeks for a complaint to be resolved.
- Payment reminders go out when someone in accounting finds the time.
What Slimaco takes over
- An agent recognizes the inquiry in the mailbox, picks products, prices and discounts from the price list and the customer’s terms, and prepares a draft offer.
- Before the offer goes out, it checks the customer’s open complaints and receivables and adds them to the summary.
- Commercial agreements from emails go into company knowledge, so customer terms don’t leave with the salesperson.
- Receivables reminders in a tone that fits the relationship, for accounting to approve.
To start: answering requests for quotation. We measure response time and the number of offers per salesperson.
E-commerce
online stores and brands selling across many channels“Where is my parcel?” for the two-hundredth time this week.
Sound familiar?
- Customer service answers the same questions about delivery, returns and availability by hand, in several channels at once.
- The returns and complaints policy changed last month, and half the team still answers by the old rules.
- Before the season you need to onboard new people, and the experienced ones have no time for it.
- Product descriptions, marketplace data and customer reviews live in separate places.
What Slimaco takes over
- Draft answers to repetitive questions based on the current terms, with the order data. An employee checks and sends.
- For a complaint, an agent checks the submission is complete, calculates the deadline and opens a case in the helpdesk.
- A new person in customer service asks the system what to do and gets an answer with its source.
- A weekly summary: most frequent questions, reasons for returns, product issues.
To start: draft answers in customer service. We measure first response time and the number of tickets per person.
IT, software houses and helpdesk
IT companies, integrators, support teams, managed service providersEvery customer has their own environment. Only one person on the team knows it.
Sound familiar?
- You have solved the same problem three times. The solution is in a closed ticket from a year ago that nobody can find.
- Knowledge of the customer’s configuration is in one engineer’s head. When they’re on holiday, tickets stall.
- First line passes on cases it could close itself.
- The monthly SLA report for a customer is a day of collecting data by hand.
What Slimaco takes over
- For a new ticket, an agent looks for similar resolved cases and the customer’s documentation and suggests an answer.
- Solutions from closed tickets go into company knowledge after approval, with permissions for each customer separately.
- SLA reports and customer summaries prepared on a schedule.
- A new engineer has access to the history and specifics of every customer from the first week.
To start: suggested answers to tickets. We measure resolution time and the share of cases closed at first line.
Law firms
law firms from a few lawyers upA partner loses an hour a day on questions they have answered many times before.
Sound familiar?
- A trainee asks a partner several times a day: how did we write this clause, do we have a similar opinion, what is our NDA standard.
- Years of opinions and arguments sit in folders. Research for a new matter starts from zero.
- A new lawyer needs months to work to the firm’s standards.
- Reviewing hundreds of documents in due diligence means weeks of junior work and a risk of missing something.
What Slimaco takes over
- The assistant answers questions about the firm’s standards, templates and previous opinions, pointing to the document.
- Search by meaning across the archive of opinions and letters, not only by keywords.
- An agent reviews transaction documents, lists risky clauses and gaps and prepares a draft report for a lawyer to verify.
- Everyone sees only the matters they have permission to see. Knowledge stored in the EU.
To start: an assistant for trainees and junior lawyers. We measure partners’ time spent on internal questions and research time per matter.
Accounting, tax advisory and audit
accounting offices, tax advisers, audit firmsClient documents end up in private AI accounts, and the firm has no control over it.
Sound familiar?
- The team uses private ChatGPT or Claude accounts to work on client documents, and nobody knows where that data goes.
- Clients ask the same questions about e-invoicing, deadlines and documents. One of the most expensive people in the firm answers.
- Interpretations and previous opinions are scattered, so everyone searches in their own way.
- In peak season new people must be onboarded in a few days.
What Slimaco takes over
- One company AI instead of private accounts: knowledge in the EU, personal data masking, permissions for each client separately.
- Interpretations and tax knowledge in one place, with answers that point to the source.
- Draft answers to clients’ repetitive questions, plus reminders about deadlines and missing documents.
- Document review in due diligence with a draft report for verification.
To start: a company AI in place of private accounts and a base of interpretations. We measure the number of questions that reach the most experienced people.
B2B services and project firms
agencies, consultancies, design and engineering firmsEvery proposal written from scratch, even though you did a similar project last year.
Sound familiar?
- Preparing a proposal takes days, because you have to find similar projects, estimates and assumptions.
- Lessons from finished projects stay in project managers’ heads.
- Agreements from client meetings get lost in notes, and later nobody knows what you promised.
What Slimaco takes over
- An agent finds similar projects, their estimates and agreements and prepares a draft proposal.
- Agreements from meetings turned into tasks with an owner and a deadline.
- A brief before a client meeting: contact history, open issues, latest agreements.
To start: draft proposals based on similar projects. We measure the time to prepare a proposal.
Logistics, transport and freight forwarding
freight forwarders, carriers, logistics operatorsHalf of a forwarder’s day goes on answering where the shipment is.
Sound familiar?
- Customers ask for status by email and phone, and the answer has to be put together from several systems and messages from carriers.
- A transport quote request means checking rates, carriers and previous orders.
- Damage claims and complaints have deadlines that are easy to miss.
- Knowledge about customers, routes and carriers sits in individual forwarders’ mailboxes.
What Slimaco takes over
- An agent collects statuses and schedule changes from carriers’ emails and prepares a summary for customers, for approval.
- A draft transport quote based on similar orders and current rates.
- Tracking deadlines for complaints and damage claims, with reminders for the people responsible.
- Agreements with customers and carriers available to the whole team, not just in one mailbox.
To start: status updates for customers. We measure the number of “where is my shipment” emails and calls per forwarder.
Local government and public institutions
municipal and city offices, county offices, subordinate unitsResidents ask the same questions, and the answer is in a resolution from a few years ago.
Sound familiar?
- Officials answer the same questions from residents by searching through resolutions, orders and procedures.
- When an experienced employee leaves, the department learns everything from scratch.
- Letters and replies to applications have statutory deadlines that have to be tracked by hand.
- Regulations change, and internal instructions don’t keep up.
What Slimaco takes over
- An assistant for officials: answers based on resolutions, orders, procedures and previous letters, pointing to the source.
- Draft replies to typical applications and letters, for an official to verify.
- Tracking deadlines, with reminders for the people handling each case.
- Knowledge stays in the office when an experienced employee leaves.
To start: a knowledge assistant for one department. We measure the time to prepare a reply and the time to onboard a new employee.
What size of company is Slimaco for?
Do we need tidy documentation?
Can I set up Slimaco on my own?
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